ServiceMaster Commercial Cleaning by Alliance respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request a quote, contact us, submit a form, call us, text us, email us, or interact with our online services.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy.

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1. Who We Are

ServiceMaster Commercial Cleaning by Alliance provides commercial cleaning, janitorial services, floor care, carpet cleaning, post-construction cleaning, disinfection services, and facility cleaning solutions for businesses across South Jersey, Philadelphia, and Delaware.

Contact Information:
ServiceMaster Commercial Cleaning by Alliance
7905 Browning Road, Suite 100
Pennsauken, NJ 08109
Phone: +1 (856) 521-9111
Email: quote@smbyalliance.com
Website: https://servicemasterbyalliance.com

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2. Information We Collect

We may collect personal and business information that you voluntarily provide when you complete a quote form, contact form, call us, email us, request services, or communicate with our team.

This information may include:

• • • Full name
    • Company name
    • Email address
    • Phone number
    • Company location or service address
    • Facility type
    • Type of cleaning service needed
    • Facility square footage
    • Cleaning frequency
    • Preferred contact method
    • Best time to reach you
    • Message details or information you choose to provide
    • Lead source information, such as how you heard about us
    • Any other information submitted through our website forms or communications

We may also collect certain technical and usage information automatically when you visit our website, such as:

• • • IP address
    • Browser type
    • Device type
    • Operating system
    • Pages visited
    • Date and time of visit
    • Referring website
    • Approximate location based on browser or device data
    • Website interaction data
    • Cookie and tracking technology data

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3. How We Use Your Information

We may use the information we collect to:

• • • Respond to quote requests
    • Contact you about commercial cleaning services
    • Schedule consultations, walkthroughs, or follow-up calls
    • Provide customized cleaning recommendations
    • Prepare estimates or proposals
    • Communicate by phone, email, or text message
    • Improve our website, services, and customer experience
    • Track website performance and marketing effectiveness
    • Analyze advertising campaigns and lead sources
    • Prevent spam, fraud, abuse, or unauthorized access
    • Maintain business records
    • Comply with legal, regulatory, or contractual obligations

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4. Calls, Text Messages, and Email Communications

When you submit a form on our website, you may give ServiceMaster Commercial Cleaning by Alliance consent to contact you by phone, email, or text message regarding your quote request, service inquiry, or related commercial cleaning services.

If you provide your phone number and agree to be contacted by text, you understand that we may send text messages related to your inquiry or service request. Message and data rates may apply. Consent is voluntary and is not required as a condition of purchasing services.

You may opt out of text messages at any time by replying STOP or by contacting us at quote@smbyalliance.com or +1 (856) 521-9111.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar tracking technologies to improve website functionality, understand visitor behavior, measure marketing performance, and provide a better user experience.

Cookies may help us:

• • • • Remember website preferences
      • Understand how visitors use our website
      • Measure traffic and page performance
      • Track quote-form activity
      • Improve advertising and marketing campaigns
      • Prevent fraud or website abuse

You can usually adjust your browser settings to block or delete cookies. However, some website features may not work properly if cookies are disabled.

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6. Google Analytics, Google Ads, and Advertising Tools

We may use Google Analytics, Google Tag Manager, Google Ads, Meta/Facebook tools, or similar platforms to measure website traffic, track conversions, understand user behavior, and improve marketing campaigns.

These tools may collect information such as your IP address, device information, browser type, pages visited, time spent on the website, referral source, and interactions with our website.

Google may use cookies or similar technologies to collect and process information about your use of our website. You can learn more about how Google uses information from websites and apps that use its services by visiting Google’s privacy resources.

You may be able to manage your ad preferences through your browser settings, Google Ads settings, or other platform-specific privacy controls.

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7. How We Share Information

We do not sell your personal information for money.

We may share information only when necessary to operate our business, provide services, respond to your requests, or comply with legal obligations. This may include sharing information with:

• • • • Website hosting providers
      • Form and email service providers
      • Customer relationship management systems
      • Marketing and advertising platforms
      • Analytics providers
      • IT support providers
      • Payment or invoicing providers, if applicable
      • Service providers or subcontractors assisting with business operations
      • Legal, regulatory, or governmental authorities when required by law

These service providers are expected to use information only as necessary to perform services for us and to protect the information they process.

We do not share mobile opt-in consent data or text messaging consent information with third parties or affiliates for marketing or promotional purposes.

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8. Targeted Advertising and Remarketing

We may use advertising tools that help us show relevant ads to people who have visited our website or interacted with our business online. This may include Google Ads remarketing, Meta/Facebook advertising, or similar platforms.

Where required by law, you may have the right to opt out of targeted advertising, the sale of personal data, or certain profiling activities. You may contact us using the information below to submit a privacy request.

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9. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online system, email transmission, or electronic storage method is 100% secure. We cannot guarantee absolute security of information submitted through our website.

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10. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, complying with legal obligations, resolving disputes, and improving our marketing and website performance.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by applicable law or business needs.

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11. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have the right to:

• • • • Request access to the personal information we have about you
      • Request correction of inaccurate personal information
      • Request deletion of personal information
      • Request a copy of your personal information
      • Opt out of targeted advertising, sale of personal data, or certain profiling
      • Withdraw consent where processing is based on consent
      • Appeal a privacy request decision where required by law

To submit a privacy request, contact us at:

Email: quote@smbyalliance.com
Phone: +1 (856) 521-9111
Mail: ServiceMaster Commercial Cleaning by Alliance, 7905 Browning Road, Suite 100, Pennsauken, NJ 08109

We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

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12. New Jersey, Delaware, and Other State Privacy Rights

Because we serve businesses and individuals in New Jersey, Pennsylvania, Delaware, and nearby areas, certain state privacy laws may apply depending on your location, your relationship with us, and the type of information involved.

Where applicable, residents of states with privacy laws may have rights to access, correct, delete, obtain a copy of, or opt out of certain uses of personal information. These rights may be subject to legal exceptions.

If you are a Delaware resident and have unresolved privacy concerns, you may also contact the Delaware Department of Justice as permitted by applicable law.

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13. Children’s Privacy

Our website and services are intended for businesses and commercial property decision-makers. We do not knowingly collect personal information from children under the age of 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

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14. Third-Party Websites and Social Media

Our website may contain links to third-party websites, social media pages, review platforms, or other online services. We are not responsible for the privacy practices, content, or policies of third-party websites.

If you interact with us through Facebook, Instagram, LinkedIn, YouTube, Google Business Profile, or other platforms, your activity may also be governed by those platforms’ privacy policies.

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15. Email Marketing

If you subscribe to emails or provide your email address, we may send you service updates, marketing communications, promotions, or helpful commercial cleaning information.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting us at quote@smbyalliance.com.

Even if you opt out of marketing emails, we may still send service-related or transactional communications related to your inquiry, quote, account, or active service relationship.

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16. Do Not Track and Global Privacy Controls

Some browsers or devices may send “Do Not Track” or similar signals. Because there is no uniform standard for these signals, our website may not respond to all Do Not Track requests.

Where required by applicable law and technically feasible, we will honor recognized universal opt-out mechanisms, such as Global Privacy Control, for applicable opt-out rights.

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17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, technology, or privacy practices.

When we update this Privacy Policy, we will revise the “Effective Date” at the top of this page. Your continued use of our website after updates means you accept the revised Privacy Policy.

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18. Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact us:

ServiceMaster Commercial Cleaning by Alliance
7905 Browning Road, Suite 100
Pennsauken, NJ 08109
Phone: +1 (856) 521-9111
Email: quote@smbyalliance.com
Website: https://servicemasterbyalliance.com