Terms & Conditions

Welcome to the website of ServiceMaster Commercial Cleaning by Alliance. These Terms & Conditions explain the rules and conditions that apply when you visit our website, submit a quote request, contact us, use our online forms, or interact with our business online.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use this website.

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1. Who We Are

ServiceMaster Commercial Cleaning by Alliance provides professional commercial cleaning, janitorial services, floor care, carpet cleaning, post-construction cleaning, disinfection services, and facility cleaning solutions for businesses across South Jersey, Philadelphia, and Delaware.

Contact Information:
ServiceMaster Commercial Cleaning by Alliance
7905 Browning Road, Suite 100
Pennsauken, NJ 08109
Phone: +1 (856) 521-9111
Email: quote@smbyalliance.com
Website: https://servicemasterbyalliance.com

You may also contact us through our Contact Us page or request a quote through our Get a Quote page.

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2. Use of This Website

You may use this website for lawful purposes only. You agree not to use this website in any way that could damage the website, interfere with its operation, misuse our forms, submit false information, attempt unauthorized access, or violate any applicable law or regulation.

You agree not to:

• • • Submit false, misleading, or fraudulent information
    • Use the website for spam, solicitation, or abusive purposes
    • Attempt to access secure areas of the website without permission
    • Copy, reproduce, or misuse website content without authorization
    • Interfere with website functionality, security, or performance
    • Upload or transmit viruses, malware, or harmful code
    • Use automated tools to scrape or collect website data without permission

We reserve the right to restrict, block, or terminate access to the website if we believe a user has violated these Terms & Conditions.

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3. Website Information

The information on this website is provided for general informational and marketing purposes. While we try to keep our website accurate and up to date, we do not guarantee that all information, descriptions, pricing references, service details, availability, or content will always be complete, current, or error-free.

Website content may be updated, changed, removed, or modified at any time without prior notice.

For service information, visitors may review our Commercial Cleaning Services page, Janitorial Services page, or Commercial Cleaning FAQs page.

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4. Commercial Cleaning Services

ServiceMaster Commercial Cleaning by Alliance provides customized commercial cleaning services based on the needs, size, industry, condition, and schedule of each facility.

Services may include, but are not limited to:

• • • Commercial cleaning services
    • Janitorial services
    • Office cleaning services
    • Healthcare and medical office cleaning
    • School and educational facility cleaning
    • Restaurant cleaning services
    • Hotel and hospitality cleaning
    • Industrial cleaning services
    • Warehouse cleaning services
    • Bank and financial office cleaning
    • Retail and shopping center cleaning

Service availability may vary by location, facility type, schedule, staffing availability, property condition, and other business factors.

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5. Quote Requests and Online Forms

When you submit a quote request, contact form, or service inquiry through our website, you agree to provide accurate, current, and complete information.

Submitting a quote request through our Get a Quote page does not create a binding service agreement. A quote, estimate, proposal, or service agreement must be reviewed and accepted separately by both parties before services begin.

We may contact you by phone, email, or text message to follow up on your inquiry, request additional information, schedule a walkthrough, provide recommendations, or prepare a proposal.

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6. Estimates, Proposals, and Pricing

Any pricing, estimate, or proposal provided by ServiceMaster Commercial Cleaning by Alliance is based on the information available at the time it is prepared.

Final pricing may depend on factors such as:

• • • Facility size
    • Facility type
    • Cleaning frequency
    • Scope of work
    • Labor requirements
    • Surface conditions
    • Supplies and equipment needed
    • Access restrictions
    • Scheduling requirements
    • Special cleaning needs
    • Location and travel considerations

Unless otherwise stated in a written agreement, estimates and proposals are not final contracts and may be revised if facility conditions, service requirements, or project scope change.

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7. Service Areas

ServiceMaster Commercial Cleaning by Alliance provides commercial cleaning services across the following local service areas:

• • • South Jersey, NJ
    • Philadelphia, PA
    • Delaware, DE

Service availability may vary by city, county, facility type, and scheduling requirements.

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8. Service Agreements

Commercial cleaning services may be governed by a separate written proposal, service agreement, statement of work, or contract.

If there is a conflict between these website Terms & Conditions and a signed written agreement, the signed written agreement will control for the specific services covered by that agreement.

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9. Scheduling and Access

Customers are responsible for providing reasonable access to the facility, work areas, utilities, parking, keys, entry codes, security instructions, and any other information needed to perform scheduled services.

Service dates and times may be subject to availability, weather conditions, staffing, building access, customer delays, emergency situations, or other operational factors.

We will make reasonable efforts to meet scheduled service times but do not guarantee that all services will be completed within a specific timeframe unless stated in a written agreement.

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10. Customer Responsibilities

Customers are responsible for:

• • • Providing accurate facility and service information
    • Informing us of known hazards, restrictions, or special requirements
    • Securing valuables, confidential materials, and sensitive items
    • Providing access to areas that need service
    • Notifying us of alarm systems, access rules, or restricted areas
    • Reviewing proposals, service scopes, and cleaning schedules
    • Reporting service concerns promptly
    • Making payments according to agreed terms

We are not responsible for delays, incomplete service, or additional costs caused by inaccurate information, lack of access, unsafe conditions, or changes requested by the customer.

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11. Cleaning Results and Limitations

We work to provide professional, reliable, and high-quality commercial cleaning services. However, cleaning results may vary depending on the condition, age, material, prior maintenance, staining, wear, damage, or other conditions affecting the facility or surface.

Certain stains, odors, wear patterns, discoloration, surface damage, buildup, or contamination may not be fully removable. We do not guarantee that every surface, stain, odor, or condition can be restored to a like-new condition.

Specialty services may require additional assessment, equipment, supplies, or pricing.

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12. Payment Terms

Payment terms may be outlined in a separate proposal, invoice, service agreement, or written communication.

Customers agree to pay all approved charges for services provided. Late payments may result in service interruption, additional fees, collection activity, or termination of services, subject to the terms of the applicable agreement.

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13. Cancellations and Rescheduling

Cancellations, rescheduling requests, or service changes should be communicated as early as possible.

Depending on the service type, schedule, staffing, supplies, or project preparation involved, cancellation fees or rescheduling charges may apply if stated in a proposal, invoice, or service agreement.

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14. Photos, Reviews, and Testimonials

If you provide a testimonial, review, photo, video, feedback, or other content to us, you grant ServiceMaster Commercial Cleaning by Alliance permission to use that content for business, marketing, website, social media, advertising, and promotional purposes, unless you notify us otherwise in writing.

We may display customer feedback, testimonials, or reviews on our Customer Reviews page, website, marketing materials, or social media channels.

We will not intentionally publish confidential business information without permission.

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15. Intellectual Property

All website content, including text, graphics, images, logos, icons, layouts, designs, service descriptions, videos, and other materials, is owned by or licensed to ServiceMaster Commercial Cleaning by Alliance or its respective owners.

You may not copy, reproduce, modify, distribute, display, sell, or use website content for commercial purposes without prior written permission.

All trademarks, trade names, logos, and brand elements remain the property of their respective owners.

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16. Third-Party Links

This website may contain links to third-party websites, social media platforms, review sites, map tools, payment platforms, or other external resources.

We are not responsible for the content, privacy practices, terms, policies, accuracy, availability, or security of third-party websites. Accessing third-party links is at your own risk.

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17. Blog and Educational Content

Our Blog may include commercial cleaning tips, facility maintenance guidance, service information, and general educational content.

Blog content is provided for general informational purposes only and should not be considered a guarantee of specific cleaning results, service availability, pricing, or facility outcomes.

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18. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, share, and protect personal information.

By using this website or submitting information through our forms, you acknowledge that you have reviewed our Privacy Policy.

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19. Calls, Text Messages, and Email Communications

By submitting a form, calling us, emailing us, or requesting a quote through our Get a Quote page, you authorize ServiceMaster Commercial Cleaning by Alliance to contact you regarding your inquiry, quote request, service request, or related business communication.

We may contact you by phone, email, or text message using the information you provide. Message and data rates may apply. You may opt out of text messages by replying STOP or contacting us directly.

Consent to receive text messages is not required as a condition of purchasing services.

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20. No Warranty for Website Use

This website is provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, error-free, secure, virus-free, or always available.

We disclaim all warranties related to website use to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

21. Limitation of Liability

To the fullest extent permitted by law, ServiceMaster Commercial Cleaning by Alliance will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of this website, inability to use the website, reliance on website content, submission of forms, or interaction with third-party links.

Nothing in these Terms & Conditions is intended to limit liability where prohibited by law.

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22. Indemnification

You agree to defend, indemnify, and hold harmless ServiceMaster Commercial Cleaning by Alliance, its owners, employees, representatives, service providers, and affiliates from any claims, damages, liabilities, losses, costs, or expenses arising from your use of the website, your violation of these Terms & Conditions, your submission of false or misleading information, or your violation of any law or third-party rights.

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23. Accessibility

We aim to provide a website that is accessible and usable for all visitors. If you experience difficulty accessing any part of this website, please contact us through our Contact Us page, email us at quote@smbyalliance.com, or call +1 (856) 521-9111 so we can assist you.

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24. Governing Law

These Terms & Conditions are governed by the laws of the State of New Jersey, without regard to conflict of law principles, unless otherwise required by applicable law or stated in a separate written agreement.

Any disputes related to website use or these Terms & Conditions will be handled in accordance with applicable law and any controlling written agreement between the parties.

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25. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time. When updates are made, we will revise the “Effective Date” at the top of this page.

Your continued use of the website after changes are posted means you accept the updated Terms & Conditions.

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26. Contact Us

If you have questions about these Terms & Conditions, please contact us:

ServiceMaster Commercial Cleaning by Alliance
7905 Browning Road, Suite 100
Pennsauken, NJ 08109
Phone: +1 (856) 521-9111
Email: quote@smbyalliance.com
Website: https://servicemasterbyalliance.com

You may also visit our Contact Us page or request service information through our Get a Quote page.